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Q: What is your return policy?
A:You may return most new, unopened items within 30 days of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For more information about our return policy please follow this link: https://www.annkestore.com/warranty-and-return
Q: Why don’t you have a return policy at Annkestore?
A: We hope to build trust with our customers and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn’t right, we’ll work to fix it.
What about returns for purchases at annkestore.com?
A: Simply send your item back or bring it to our store and we’ll do our best to take care of you.
Q: Do I need a receipt from my purchase?
A: No. That’s just to help us make the return go faster. If you don’t have a receipt, that shouldn’t impact the return – we should be able to find the purchase in other ways.
Q: Do you take back everything?
A: We’ll do our best to take care of you. We treat our customers fairly and ask them to do the same in return. We do our best to take care of customers but from time to time we cannot accommodate a return.
Q: Is there a time limit on returns?
A: Yes, all orders are able to do exchange or return within 90 days of the purchase. Receipts are helpful but not necessary. However, as we treat our customers fairly, we ask them to do the same in return. With this in mind, from time to time cannot accommodate a return.
Q: Are there restocking fees?