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Q: What is your return policy?
A: We don’t actually have a return policy at Annke Store or for purchases made at annkestore.com. We handle returns on a case by case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers -- our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well.
Q: Why don’t you have a return policy at Annkestore?
A: We hope to build trust with our customers and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn’t right, we’ll work to fix it.
What about returns for purchases at annkestore.com?
A: Simply send your item back or bring it to our store and we’ll do our best to take care of you.
Q: Do I need a receipt from my purchase?
A: No. That’s just to help us make the return go faster. If you don’t have a receipt, that shouldn’t impact the return – we should be able to find the purchase in other ways.
Q: Do you take back everything?
A: We’ll do our best to take care of you. We treat our customers fairly and ask them to do the same in return. We do our best to take care of customers but from time to time we cannot accommodate a return.
Q: Is there a time limit on returns?
A: Yes, all orders are able to do exchange or return within 90 days of the purchase. Receipts are helpful but not necessary. However, as we treat our customers fairly, we ask them to do the same in return. With this in mind, from time to time cannot accommodate a return.
Q: Are there restocking fees?